Delivery, returns and privacy

Delivery

Pieces in stock leave the studio within 24 hours; made-to-order and engraved pieces take the time shown on the product.

Inside Hà Nội: same-day express by our couriers. Other provinces: 2–5 days by a delivery company. The fee is shown at checkout before you pay.

Glass and living plants are packed with double boxes and foam. Please open the parcel in front of the courier if you can.

Returns and exchanges

Broken or wrong on arrival: send a photo or video within 48 hours and we replace it or refund you in full, delivery included.

Changed your mind: unused pieces can be exchanged within 7 days; you pay the delivery.

Engraved and custom pieces cannot be exchanged unless they are faulty. Living plants are not covered after 7 days, but we always help with care.

Payment

Bank transfer: scan the QR code shown after checkout. Your order is confirmed as soon as the money arrives.

Cash on delivery: available for orders inside the city. We may ask for a deposit on custom pieces.

Refunds go back to the account you paid from within 3 working days.

Complaints

Message us on Zalo, call or email with your order number. We answer within one working day and agree a solution with you.

Privacy

We use your name, phone, email and address only to make and deliver your order and to answer you. We give them only to the delivery company that carries your parcel.

We keep orders for as long as accounting law requires, then delete them. Ask us at any time to see or delete your details.

The site uses one cookie to remember your cart, and no advertising cookies.

Template text: check every point with the shop owner before the site goes live.