FAQ
Questions we hear a lot
Can’t find yours? Message us on Zalo; we usually answer within the hour.
Are the plants real?
Yes. Living terrariums hold growing plants. Moss art uses real moss that has been preserved, so it stays green without water.
How long does a living terrarium last?
With indirect light and a little water, closed jars live for years. Some plants grow and need a trim; we can refresh them for you.
Can you engrave a name or a message?
Yes, on wooden bases: two short lines. We send you a photo before wrapping. Engraved pieces cannot be exchanged unless they arrive damaged.
Do you deliver outside Hà Nội?
Yes, across Vietnam in 2–5 days, packed with double boxes and foam. Inside Hà Nội we deliver the same day.
How do I pay?
By bank transfer with a QR code shown after checkout, or cash on delivery for orders in the city.
Can I choose the delivery date?
Yes, at checkout. Order 7 or 14 days ahead and you get a small discount.